Meaning of service level | Babel Free

Definitions

A measure of how well a service is delivered, as a percentage of service interactions that meet a specified criterion of success and efficiency.

Equivalents

Examples

“Based on a monthly average, a service level of 99% IP backbone available and capable of forwarding IP packets 99.0% of the time. The service level extends to other ISPs' services used by Cleardazeᵀᴹ.”

“Depending on the preferences of the contractual parties, the system can proceed with service level measurement and reporting afterwards or an SLA can be terminated.”

“To define the optimal service level targets, the service value and impact on the business must be understood.”

CEFR level